Support Product Security

Western Digital My Cloud OS 5, My Cloud Home and SanDisk ibi Firmware Update

WDC Tracking Number: WDC-23009
Product Line: My Cloud, My Cloud Home, My Cloud Home Duo, and SanDisk ibi
Published: June 13, 2023

Last Updated: June 13, 2023

Description

We periodically release firmware updates to the My Cloud, My Cloud Home and SanDisk ibi devices to improve device security and reliability.

Product Impact
Minimum Fix Version
My Cloud PR2100
5.26.202 or later
My Cloud PR4100
5.26.202 or later
My Cloud EX4100
5.26.202 or later
My Cloud EX2 Ultra
5.26.202 or later
My Cloud Mirror G2
5.26.202 or later
My Cloud DL2100
5.26.202 or later
My Cloud DL4100
5.26.202 or later
My Cloud EX2100
5.26.202 or later
My Cloud
5.26.202 or later
WD Cloud
5.26.202 or later
My Cloud Home
9.4.1-101 or later
My Cloud Home Duo
9.4.1-101 or later
SanDisk ibi
9.4.1-101 or later

For My Cloud Devices:

Firmware versions 5.26.202 and above address critical vulnerabilities. Please see Release Notes and Security Bulletin for more details.

Devices on firmware below 5.26.202, will not be able to connect to Western Digital cloud services starting June 15, 2023, and users will not be able to access data on their device through mycloud.com and the My Cloud OS 5 mobile app until they update the device to the latest firmware. Users can continue to access their data via Local Access.

To update to the latest firmware, go to the My Cloud OS 5 dashboard and initiate the update. If you need instructions on how to perform these steps, please visit our support article.

 

For My Cloud Home Devices:

Firmware versions 9.4.1-101 and above address critical vulnerabilities. Please see Release Notes and Security Bulletin for more details.

Devices on firmware below 9.4.1-101, will not be able to connect to Western Digital cloud services starting June 15, 2023, and users will not be able to access their data until the device updates to the latest firmware. Users can continue to access their data via Local Access.

To update to the latest firmware, please power cycle the device by shutting it down, disconnecting power, waiting 10 seconds, and then reconnecting the power. Once the device is powered on, make sure that the device is connected to the internet.

If you need instructions on how to perform these steps, please visit our Online User Guide.

 

For SanDisk ibi Devices:

Firmware versions 9.4.1-101 and above address critical vulnerabilities. Please see Release Notes and Security Bulletin for more details.

Devices on firmware below 9.4.1-101, will not be able to connect to Western Digital cloud services starting June 15, 2023, and users will not be able to access their data until the device updates to the latest firmware. Users can continue to access their data via Local Access.

To update to the latest firmware, please power cycle the device by shutting it down, disconnecting power, waiting 10 seconds, and then reconnecting the power. Once the device is powered on, make sure that the device is connected to the internet.

If you need instructions on how to perform these steps, please visit our Online User Guide.

If your device is unable to update to the latest firmware, please backup your device and contact Support.

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